COMMITMENT

Ningbo Tian Lun Electrical Co., Ltd. is a high-tech enterprise producing high and low voltage power distribution equipment, the service concept is: the satisfaction of the user is our pursuit, the user's requirement is our responsibility. In order to make our customers to satisfacted with our products and we commitment as follow.
PER-SALE SERVICE
Supply good suggestion to the user ,According to the actual needs of users, to provide users with professional and technical support, the principle of the safety and reliability, the economic, active participation in ascertaining of user's power standard, designing of power supply, equipment selection, and so on.
IN-SALE SERVICE
After receiving the order, to carry out the full technical exchanges with customer’s engineer technical person and local power supply department, to ensure that the products meet the national laws and regulations, comply with industry standard requirements and power supply departments to meet the actual needs of users.
AFTER SALE SERVICE
First, actively cooperate with the installation, commissioning, and testing until the normal power supply.
Second ,after receiving the telephone from customer, in the urban area arrived at the scene for customer service within 1-3 hours, outside the city and remote areas must consultation with the user about the time of arrival, so that make customer satisfaction.
Third, product warranty period of normal maintenance costs is free . More than the warranty period of maintenance services only charge the cost of raw materials.
Fourth, for the user to establish a permanent equipment files, to ensure that the user to query.

  QUALITY

QUALITY STANDARDS

According to the user to provide the drawings, we promptly organize relevant technical personnel to the drawing for factory, to ensure that the production meet the requirements of the industry standards and laws and regulations.
COMPONENT SELECTION

The selection of components is a well-known brand, Second is to meet the requirements of the user, Third is a safe and economical.
PROCESS CONTROL

On the bending, welding, spraying and other special procedures to implement parameter monitoring; in the process of producing, assembly and debugging, special inspection system is that implementation of self inspection, mutual inspection, , the semi-finished products are not allowed to enter the next process.
PROCESS MANAGEMENT

During production process, we strictly follow the ISO9001-2000 quality management system, the implementation of total quality management.
FACTORY INSPECTION

When the product processing and assembly is completed, each process is qualified, a professional engineer in strict accordance with the product testing method for product inspection, to ensure product pass rate of 100% qualified